Return & Refund Policy | Greener

At Greener, customer satisfaction and transparency are core to our mission. Given the nature of our products (mainly perishable poultry and eggs), we follow strict guidelines for returns and refunds to ensure fairness, safety, and sustainability for all parties involved.

1. Return Eligibility

Due to the perishable nature of our products, returns are only accepted under the following conditions:

• The product was delivered damaged or contaminated

• There was a significant error in the order (e.g., wrong item, incorrect quantity)

• The product was expired upon arrival

All return requests must be reported within 12 hours of receiving the delivery, with clear photo or video proof.

2. Non-Returnable Items

We do not accept returns for:

• Products that have been partially used or handled improperly

• Delays caused by incorrect customer information (e.g., wrong address, unavailable recipient)

• Products requested to be returned after the 12-hour window

• Subjective preferences (e.g., taste or texture)

3. Refund Process

If your return request is approved, you may choose between:

• Full refund via original payment method

• Store credit for future purchases

• Replacement delivery (subject to availability)

Refunds are processed within 5–7 business days after approval.

4. How to Request a Return or Refund

To file a return or refund request, please contact our support team at:
📧 support@greener.om
Include:

• Order ID

• Description of the issue

• Photo or video evidence

• Your preferred resolution (refund, credit, or replacement)

5. Delivery Issues

If a delivery was delayed or not received, please notify us within 24 hours so we can investigate the matter with our logistics partners.

Note: We work directly with local producers and prioritize freshness and sustainability. Please help us reduce food waste by ordering responsibly.

Last Updated: April 2025